Terms of Service
Version 2
Structremate
Operated by OCM‑Media Handelsbolag
Effective date: [2026-03-01]
PARTIES AND SCOPE
1.1 These Terms of Service (“Terms”) govern the agreement between:
OCM-Media Handelsbolag
Company registration no.: 969802-2457
Ardennervägen 19, 184 94 Åkersberga, Sweden
(the “Provider”)
and the legal entity registering an account and accepting these Terms (the “Customer”).
1.2 The Service is intended exclusively for business users (B2B). Consumers may not register accounts.
1.3 The Service is primarily offered within the European Union but may be made available to customers in other jurisdictions. Availability and certain legal terms may vary by region.
1.4 By registering an account, using the Service, or making payment, the Customer accepts these Terms.
DEFINITIONS
2.1 “Service” means the Provider’s SaaS platform for case management between the Customer and its end customers.
2.2 “Customer Data” means all data and content uploaded, submitted, or generated by the Customer or its end customers within the Service, including cases, messages, and attachments.
2.3 “Platform Data” means technical operational data, security logs, metadata required for operation, abuse prevention, and other data necessary for maintaining and securing the Service.
2.4 “End Customer” means any individual or entity submitting or participating in a case through the Service.
NATURE OF THE SERVICE – NO LEGAL ADVICE
3.1 The Service is a technical case-management tool only. The Provider:
is not a mediator, arbitration body, or dispute resolution authority
does not provide legal advice
does not make binding decisions in disputes
is not responsible for dispute outcomes or regulatory proceedings
3.2 The Service does not guarantee any specific outcome in disputes, complaints, or chargebacks.
3.3 The Customer is solely responsible for:
handling cases
making decisions and communications
preserving documentation and evidence
complying with applicable laws in its own operations.
3.4 The Customer may not rely on the Service (including AI features) as legal advice or as a guarantee of regulatory compliance.
AI FEATURES
4.1 The Service may include optional AI features, which may be enabled or disabled by the Customer’s account owner.
4.2 AI features constitute automated decision support only.
4.3 AI output may be inaccurate, incomplete, or misleading.
4.4 The Provider provides no warranties regarding the accuracy, reliability, or
suitability of AI features.
4.5 The Provider may modify, update, restrict, or remove AI features at any time.
4.6 The Customer is fully responsible for reviewing and using any AI-generated output.
ACCOUNTS AND ACCESS
5.1 The Customer is responsible for all users within its organization.
5.2 The Customer must safeguard login credentials and prevent unauthorized access.
5.3 The Provider may implement and modify reasonable limitations in connection with plan or product changes.
USER-GENERATED CONTENT, ABUSE AND SUSPENSION
6.1 The Customer is responsible for all content processed via the Service, including content submitted by End Customers.
6.2 It is prohibited to use the Service to:
publish unlawful content
harass or threaten others
distribute malicious code
infringe third-party intellectual property rights.
6.3 The Provider has the right, but not the obligation, to take measures in case of suspected misuse or unlawful activity, including:
blocking email addresses
unpublishing forms
pausing features
suspending accounts
deleting cases
6.4 The Provider has no obligation to monitor, review, or moderate content.
6.5 The Provider may cooperate with authorities and disclose information where required by law or to protect its legal rights.
PERSONAL DATA
7.1 The Customer acts as data controller for personal data contained in Customer Data.
7.2 The Provider acts as data processor with respect to Customer Data and processes such data in accordance with a separate Data Processing Agreement (DPA).
7.3 The Provider acts as independent data controller with respect to Platform Data, including:
security and operational logs
abuse prevention
legal compliance
defense of legal claims.
7.4 The Customer is responsible for:
ensuring a lawful basis for processing
providing appropriate privacy information to End Customers
avoiding unnecessary data collection
ensuring that no form is published without an applicable privacy policy.
7.5 For Customers established outside the EU/EEA, personal data may be processed in accordance with applicable international transfer mechanisms, including Standard Contractual Clauses or equivalent safeguards.
TRIAL, SUBSCRIPTION AND PAYMENT
8.1 The Service includes a 14-day free trial period.
8.2 If the Customer cancels before the Trial ends, no fees will be charged.
8.3 If not cancelled, the subscription automatically converts to a recurring monthly subscription.
8.4 The subscription has no binding period and may be cancelled at any time.
8.5 Upon cancellation, access continues until the end of the paid period.
8.6 Payment is made monthly in advance.
8.7 Paid fees are non-refundable.
8.8 The Provider may adjust pricing with at least 30 days’ notice.
AVAILABILITY, CHANGES AND THIRD PARTIES
9.1 The Service is provided “as is.”
9.2 The Provider makes no warranties, including:
fitness for a particular purpose
uninterrupted availability
error-free operation.
9.3 The Provider may update or modify the Service at any time.
9.4 The Provider is not liable for disruptions caused by third-party providers.
DATA EXPORT, BACKUP AND PRESERVATION
10.1 The Customer is responsible for exporting Customer Data if needed.
10.2 The Provider does not guarantee backup or restoration.
10.3 The Provider is not liable for data loss.
DATA DELETION AND LOG RETENTION
11.1 Upon termination, Customer Data and accounts are permanently deleted.
11.2 Deleted data cannot be restored.
11.3 The Provider is not obligated to retain data.
11.4 The Provider may retain legally required data and security logs for up to 12 months.
11.5 The Provider is not liable for data loss related to deletion.
INDEMNIFICATION
The Customer shall indemnify and hold the Provider harmless from any claims, damages, costs, and expenses arising out of:
use of the Service
uploaded content
violations of law
infringement of third-party rights
LIMITATION OF LIABILITY
13.1 Liability is limited to direct damages only.
13.2 The Provider shall not be liable for:
indirect damages
loss of profits
data loss
business loss
goodwill
AI-related damages
third-party issues.
13.3 Total liability shall not exceed the amount paid by the Customer during the previous 12 months.
13.4 Exceptions apply only where required by mandatory law.
CHANGES TO THE TERMS
14.1 The Provider may update these Terms.
14.2 Changes take effect after 30 days.
14.3 The Customer may terminate if not accepting changes.
FORCE MAJEURE
The Provider is not liable for events beyond reasonable control.
NO PARTNERSHIP OR EXCLUSIVITY
Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship.
ASSIGNMENT
The Provider may assign this agreement in connection with reorganization, merger, or sale of business.
. NOTICES
Notices to the Provider shall be sent to: contact@structremate.com
Notices to the Customer may be sent via the registered email address.
. GOVERNING LAW AND DISPUTE RESOLUTION
19.1 EU Customers
Swedish law applies. Disputes shall be resolved by Stockholm District Court.
19.2 Non-EU Customers (including United States)
Any dispute shall be resolved by binding arbitration. Class actions are not permitted. If arbitration is not enforceable, Swedish law and courts apply.
ENTIRE AGREEMENT
These Terms, together with any applicable Data Processing Agreement, constitute the entire agreement.
SEVERABILITY
If any provision is invalid, the remaining provisions remain in effect.
PARTIES AND SCOPE
1.1 These Terms of Service (“Terms”) govern the agreement between:
OCM-Media Handelsbolag
Company registration no.: 969802-2457
Ardennervägen 19, 184 94 Åkersberga, Sweden
(the “Provider”)
and the legal entity registering an account and accepting these Terms (the “Customer”).
1.2 The Service is intended exclusively for business users (B2B). Consumers may not register accounts.
1.3 The Service is primarily offered within the European Union but may be made available to customers in other jurisdictions. Availability and certain legal terms may vary by region.
1.4 By registering an account, using the Service, or making payment, the Customer accepts these Terms.
DEFINITIONS
2.1 “Service” means the Provider’s SaaS platform for case management between the Customer and its end customers.
2.2 “Customer Data” means all data and content uploaded, submitted, or generated by the Customer or its end customers within the Service, including cases, messages, and attachments.
2.3 “Platform Data” means technical operational data, security logs, metadata required for operation, abuse prevention, and other data necessary for maintaining and securing the Service.
2.4 “End Customer” means any individual or entity submitting or participating in a case through the Service.
NATURE OF THE SERVICE – NO LEGAL ADVICE
3.1 The Service is a technical case-management tool only. The Provider:
is not a mediator, arbitration body, or dispute resolution authority
does not provide legal advice
does not make binding decisions in disputes
is not responsible for dispute outcomes or regulatory proceedings
3.2 The Service does not guarantee any specific outcome in disputes, complaints, or chargebacks.
3.3 The Customer is solely responsible for:
handling cases
making decisions and communications
preserving documentation and evidence
complying with applicable laws in its own operations.
3.4 The Customer may not rely on the Service (including AI features) as legal advice or as a guarantee of regulatory compliance.
AI FEATURES
4.1 The Service may include optional AI features, which may be enabled or disabled by the Customer’s account owner.
4.2 AI features constitute automated decision support only.
4.3 AI output may be inaccurate, incomplete, or misleading.
4.4 The Provider provides no warranties regarding the accuracy, reliability, or
suitability of AI features.
4.5 The Provider may modify, update, restrict, or remove AI features at any time.
4.6 The Customer is fully responsible for reviewing and using any AI-generated output.
ACCOUNTS AND ACCESS
5.1 The Customer is responsible for all users within its organization.
5.2 The Customer must safeguard login credentials and prevent unauthorized access.
5.3 The Provider may implement and modify reasonable limitations in connection with plan or product changes.
USER-GENERATED CONTENT, ABUSE AND SUSPENSION
6.1 The Customer is responsible for all content processed via the Service, including content submitted by End Customers.
6.2 It is prohibited to use the Service to:
publish unlawful content
harass or threaten others
distribute malicious code
infringe third-party intellectual property rights.
6.3 The Provider has the right, but not the obligation, to take measures in case of suspected misuse or unlawful activity, including:
blocking email addresses
unpublishing forms
pausing features
suspending accounts
deleting cases
6.4 The Provider has no obligation to monitor, review, or moderate content.
6.5 The Provider may cooperate with authorities and disclose information where required by law or to protect its legal rights.
PERSONAL DATA
7.1 The Customer acts as data controller for personal data contained in Customer Data.
7.2 The Provider acts as data processor with respect to Customer Data and processes such data in accordance with a separate Data Processing Agreement (DPA).
7.3 The Provider acts as independent data controller with respect to Platform Data, including:
security and operational logs
abuse prevention
legal compliance
defense of legal claims.
7.4 The Customer is responsible for:
ensuring a lawful basis for processing
providing appropriate privacy information to End Customers
avoiding unnecessary data collection
ensuring that no form is published without an applicable privacy policy.
7.5 For Customers established outside the EU/EEA, personal data may be processed in accordance with applicable international transfer mechanisms, including Standard Contractual Clauses or equivalent safeguards.
TRIAL, SUBSCRIPTION AND PAYMENT
8.1 The Service includes a 14-day free trial period.
8.2 If the Customer cancels before the Trial ends, no fees will be charged.
8.3 If not cancelled, the subscription automatically converts to a recurring monthly subscription.
8.4 The subscription has no binding period and may be cancelled at any time.
8.5 Upon cancellation, access continues until the end of the paid period.
8.6 Payment is made monthly in advance.
8.7 Paid fees are non-refundable.
8.8 The Provider may adjust pricing with at least 30 days’ notice.
AVAILABILITY, CHANGES AND THIRD PARTIES
9.1 The Service is provided “as is.”
9.2 The Provider makes no warranties, including:
fitness for a particular purpose
uninterrupted availability
error-free operation.
9.3 The Provider may update or modify the Service at any time.
9.4 The Provider is not liable for disruptions caused by third-party providers.
DATA EXPORT, BACKUP AND PRESERVATION
10.1 The Customer is responsible for exporting Customer Data if needed.
10.2 The Provider does not guarantee backup or restoration.
10.3 The Provider is not liable for data loss.
DATA DELETION AND LOG RETENTION
11.1 Upon termination, Customer Data and accounts are permanently deleted.
11.2 Deleted data cannot be restored.
11.3 The Provider is not obligated to retain data.
11.4 The Provider may retain legally required data and security logs for up to 12 months.
11.5 The Provider is not liable for data loss related to deletion.
INDEMNIFICATION
The Customer shall indemnify and hold the Provider harmless from any claims, damages, costs, and expenses arising out of:
use of the Service
uploaded content
violations of law
infringement of third-party rights
LIMITATION OF LIABILITY
13.1 Liability is limited to direct damages only.
13.2 The Provider shall not be liable for:
indirect damages
loss of profits
data loss
business loss
goodwill
AI-related damages
third-party issues.
13.3 Total liability shall not exceed the amount paid by the Customer during the previous 12 months.
13.4 Exceptions apply only where required by mandatory law.
CHANGES TO THE TERMS
14.1 The Provider may update these Terms.
14.2 Changes take effect after 30 days.
14.3 The Customer may terminate if not accepting changes.
FORCE MAJEURE
The Provider is not liable for events beyond reasonable control.
NO PARTNERSHIP OR EXCLUSIVITY
Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship.
ASSIGNMENT
The Provider may assign this agreement in connection with reorganization, merger, or sale of business.
. NOTICES
Notices to the Provider shall be sent to: contact@structremate.com
Notices to the Customer may be sent via the registered email address.
. GOVERNING LAW AND DISPUTE RESOLUTION
19.1 EU Customers
Swedish law applies. Disputes shall be resolved by Stockholm District Court.
19.2 Non-EU Customers (including United States)
Any dispute shall be resolved by binding arbitration. Class actions are not permitted. If arbitration is not enforceable, Swedish law and courts apply.
ENTIRE AGREEMENT
These Terms, together with any applicable Data Processing Agreement, constitute the entire agreement.
SEVERABILITY
If any provision is invalid, the remaining provisions remain in effect.
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© OCM-Media Handelsbolag 2026
contact@structremate.com
contact@structremate.com
contact@structremate.com