TERMS OF SERVICE

V1 – Maximally Defensive Lean SaaS (B2B, EU)
Effective from: [2026-03-01]

1. Parties and Scope

1.1 These Terms of Service (“Terms”) govern the agreement between:

OCM‑Media Handelsbolag
Company registration no.: 969802‑2457
Ardennervägen 19, 184 94 Åkersberga, Sweden
(the “Provider”)

and the legal entity registering an account and accepting these Terms (the “Customer”).

1.2 The Service is intended exclusively for business users (B2B) established within the European Union. Consumers may not register accounts.

1.3 By registering an account, using the Service, or making payment, the Customer accepts these Terms.

2. Definitions

2.1 “Service” means the Provider’s SaaS platform for case management between the Customer and its end customers.

2.2 “Customer Data” means all data and content uploaded, submitted, or generated by the Customer or its end customers within the Service, including cases, messages, and attachments.

2.3 “Platform Data” means technical operational data, security logs, metadata required for operation, abuse prevention, and other data necessary for maintaining and securing the Service.

2.4 “End Customer” means any individual or entity (consumer or business) submitting or participating in a case through the Service.

3. Nature of the Service – No Legal Advice

3.1 The Service is a technical case‑management tool only. The Provider:

• is not a mediator, arbitration body, or dispute resolution authority,

• does not provide legal advice,

• does not make binding decisions in disputes,

• is not responsible for dispute outcomes or regulatory proceedings.

3.2 The Customer is solely responsible for:

• handling cases,

• making decisions and communications,

• preserving documentation and evidence,

• complying with applicable laws in its own operations.

3.3 The Customer may not rely on the Service (including AI features) as legal advice or as a guarantee of regulatory compliance.

4. AI Features

4.1 The Service may include optional AI features, which may be enabled or disabled by the Customer’s account owner.

4.2 AI features constitute automated decision support only.

4.3 AI output may be inaccurate, incomplete, or misleading.

4.4 The Provider provides no warranties regarding the accuracy, reliability, or suitability of AI features.

4.5 The Provider may modify, update, restrict, or remove AI features at any time.

4.6 The Customer is fully responsible for reviewing and using any AI-generated output.

5. Accounts and Access

5.1 The Customer is responsible for all users within its organization.

5.2 The Customer must safeguard login credentials and prevent unauthorized access.

5.3 The Provider may implement and modify reasonable limitations (e.g., user caps) in connection with plan or product changes.

6. User-Generated Content, Abuse and Suspension

6.1 The Customer is responsible for all content processed via the Service, including content submitted by End Customers.

6.2 It is prohibited to use the Service to:

• publish unlawful content,

• harass or threaten others,

• distribute malicious code,

• infringe third-party intellectual property rights.

6.3 The Provider has the right, but not the obligation, to take measures in case of suspected misuse or unlawful activity, including:

• blocking email addresses,

• unpublishing forms,

• pausing features,

• suspending accounts,

• deleting cases to the extent permitted by the Service functionality.

6.4 The Provider has no obligation to monitor, review, or moderate content.

6.5 The Provider may cooperate with authorities and disclose information where required by law, official request, or to protect its legal rights.

7. Personal Data

7.1 The Customer acts as data controller for personal data contained in Customer Data.

7.2 The Provider acts as data processor with respect to Customer Data and processes such data in accordance with a separate Data Processing Agreement (DPA).

7.3 The Provider acts as independent data controller with respect to Platform Data, including:

• security and operational logs,

• abuse prevention,

• legal compliance,

• defense of legal claims.

7.4 The Customer is responsible for:

• ensuring a lawful basis for processing,

• providing appropriate privacy information to End Customers,

• avoiding unnecessary data collection,

• ensuring that no form is published without an applicable privacy policy (text or link).

8. Trial, Subscription and Payment

8.1 The Service includes a 14‑day free trial period (“Trial”).

8.2 If the Customer cancels before the Trial ends, no fees will be charged and the account will be closed at the end of the Trial.

8.3 If not cancelled before the Trial ends, the subscription automatically converts to a recurring monthly subscription.

8.4 The subscription has no binding period and may be cancelled at any time.

8.5 Upon cancellation, the Customer retains access until the end of the already paid period.

8.6 Payment is made monthly in advance.

8.7 Paid fees are non-refundable.

8.8 The Provider may adjust pricing with at least 30 days’ notice. The Customer may terminate before the price change takes effect.

9. Availability, Changes and Third Parties

9.1 The Service is provided “as is.”

9.2 The Provider makes no express or implied warranties, including but not limited to:

• fitness for a particular purpose,

• uninterrupted availability,

• error-free operation,

• compliance with regulatory requirements applicable to the Customer.

9.3 The Provider may update, modify, restrict, or temporarily suspend the Service.

9.4 The Provider is not liable for disruptions caused by third-party providers (e.g., cloud services, email providers, payment processors).

10. Data Export, Backup and Preservation

10.1 The Customer is responsible for regularly exporting Customer Data if preservation is business-critical.

10.2 The Provider does not guarantee backup, restoration, or retention of Customer Data.

10.3 The Provider is not liable for data loss to the extent permitted by law.

11. Data Deletion and Log Retention

11.1 Upon termination of the subscription, Customer Data, organization details, and user accounts are permanently deleted in accordance with the Service functionality.

11.2 Deleted data cannot be restored.

11.3 The Provider is not obligated to retain data for future reactivation.

11.4 The Provider may retain:

• data required by law (including accounting records), and

• necessary security and operational logs for up to 12 months following termination.

11.5 The Provider is not liable for data loss occurring in connection with deletion under these Terms.

12. Indemnification

The Customer shall indemnify and hold the Provider harmless from any claims, damages, costs, and expenses arising out of:

• the Customer’s or End Customers’ use of the Service,

• content uploaded or transmitted,

• violations of law,

• infringement of third-party rights.

This includes reasonable legal costs.

13. Limitation of Liability

13.1 The Provider’s liability is limited to direct damages only.

13.2 The Provider shall not be liable for:

• indirect damages,

• loss of profits,

• data loss,

• loss of business opportunities,

• goodwill,

• damages related to AI features or AI output,

• damages related to third-party providers.

13.3 The Provider’s total liability during any contractual year shall not exceed the amount actually paid by the Customer to the Provider during the twelve (12) months preceding the damage event.

13.4 This limitation does not apply in cases of willful misconduct or gross negligence to the extent required by mandatory law.

14. Changes to the Terms

14.1 The Provider may update these Terms.

14.2 Updated Terms take effect 30 days after notice/publication. Continued use constitutes acceptance.

14.3 If the Customer does not accept the changes, the Customer may terminate before they take effect.

15. Force Majeure

The Provider is not liable for events beyond its reasonable control, including but not limited to service disruptions, cyberattacks, governmental actions, power outages, or natural events.

16. No Partnership or Exclusivity

16.1 This agreement does not create exclusivity.

16.2 Nothing herein creates a partnership, agency, joint venture, or employment relationship.

17. Assignment

The Provider may assign this agreement in connection with reorganization, merger, or sale of business.

18. Notices

18.1 Notices to the Provider shall be sent to:

contact@structremate.com

18.2 Notices to the Customer may be sent to the registered account email address.

18.3 Email notices are deemed received on the next business day after sending.

19. Governing Law and Dispute Resolution

19.1 These Terms shall be governed by Swedish law.

19.2 Disputes shall be resolved by Swedish general courts, with Stockholm District Court as the court of first instance.