Gain control. Prevent escalation.

Gain control. Prevent escalation.

Visibility, control, and audit-ready documentation for post-purchase disputes.

Visibility, control, and audit-ready documentation for post-purchase disputes.

Visibility, control, and audit-ready documentation for post-purchase disputes.

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The Problem

The Problem

Unstructured disputes cost more than you think

Unstructured disputes cost more than you think

When customer issues are scattered across inboxes, spreadsheets, and chat threads, escalation is inevitable.

When customer issues are scattered across inboxes, spreadsheets, and chat threads, escalation is inevitable.

External Escalation



Unresolved disputes reach consumer agencies, review platforms, and legal channels—damaging your reputation and increasing costs.

Legal & Compliance Risk




Without structured documentation, you lack the audit trail needed to defend decisions and demonstrate due diligence.

External Escalation



When teams can't see the full picture, issues fall through cracks, timelines slip, and accountability disappears.

The Solution

The Solution

A control layer for every customer dispute

A control layer for every customer dispute

Structremate is not a support inbox. It's a structured dispute resolution environment built for operational clarity and risk reduction.

Structremate is not a support inbox. It's a structured dispute resolution environment built for operational clarity and risk reduction.

Risk Reduction System

Identify, categorize, and mitigate risk at every stage of a dispute. Track escalation triggers before they become problems.

Identify, categorize, and mitigate risk at every stage of a dispute. Track escalation triggers before they become problems.

Structured Investigation

Step-by-step workflows guide your team from intake to resolution with consistent processes every time.

Step-by-step workflows guide your team from intake to resolution with consistent processes every time.

Audit-ready documentation

Audit-ready documentation

Audit-ready documentation

Exportable dispute reports and internal notes for proof and compliance at audit time.

Exportable dispute reports and internal notes for proof and compliance at audit time.

Conversation Log

Conversation Log

Internal Flags

Internal Flags

Export Docs

Export Docs

Export Docs

Pro: Escalation

Pro: Escalation

Pro: Escalation

Pricing

Pricing

Simple. Transparent.

Simple. Transparent.

Standard

€49

(14-day free trial)

Full dispute tracking

Exportable reports

Team collaboration

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TBA

(In progress)

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Priority support

Custom workflows

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